Customer support
Support
For delivery, file access, and product access questions, email the public support address below.
Contact
Support covers
- Gumroad delivery or download issues
- Questions about locating the five included product families
- Access questions about the Interactive Local Web Edition, PDFs, cards, Implementation Pack, or Quick Start Guide
- Refund requests within the current 7-day policy
Support does not include
Support is not done-for-you campaign management, custom marketing strategy, account access, or implementation of a customer's ad systems. The product does not access customer accounts or supply an AI subscription.
Response expectations
Support is handled by email. No 24/7 response time or service-level agreement is promised.